Provided interim COO leadership to improve hiring, pricing, and customer success operations ahead of a major acquisition.
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Project Snapshot
Company Type: Media & Creative Services Company
Company Size: ~10 employees
Industry: Media / Digital Content
Engagement Duration: 3 months
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Summary:
The organization was preparing for an upcoming acquisition while operating without a full executive team in place. As a fractional Chief Operating Officer, I was brought in to provide interim leadership, stabilize day-to-day operations, and strengthen the company’s internal readiness for post-acquisition growth.
Approach:
Working closely with the CEO and senior leadership, I focused on three core areas: hiring, pricing, and customer success. We evaluated team structure and talent gaps, established standardized pricing and proposal processes, and created customer success frameworks to ensure consistent delivery and client retention. I also served as a bridge between internal teams and external advisors, helping to align business operations with acquisition objectives and timeline.
Impact:
By the close of the engagement, the organization had improved visibility into operational priorities, a stronger customer success model, and a scalable foundation to support integration and future growth. Leadership gained the confidence and structure needed to move forward with the acquisition and ongoing business expansion.
Focus Areas: Fractional Leadership · Operational Readiness · Customer Success Strategy · Organizational Alignment
